Warning: strtotime(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /home/btserver/public_html/libraries/joomla/utilities/date.php on line 56

Warning: strtotime(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /home/btserver/public_html/libraries/joomla/utilities/date.php on line 56

Warning: date(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /home/btserver/public_html/libraries/joomla/utilities/date.php on line 198

Warning: date(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /home/btserver/public_html/libraries/joomla/utilities/date.php on line 198
HP Service Desk

HP Service Desk gives enterprises and service providers a unique solution to successfully manage service levels. The integrated service/helpdesk functionality allows you to manage crucial support and service processes to successfully deal with today’s complex IT management challenges.

HP Service Desk helps you manage your service level agreements (SLAs) by showing you which IT elements your service is depending on, which customers are receiving the service, and who is managing and supporting the service.

  • Demonstrates the relationships between customers, business services, servicelevel agreements and support level objectives
  • Provides a hierarchical service structure with multi-tiered SLA capabilities
  • Provides straightforward information in a recognizable format with an intuitiveMicrosoft Outlook look-and-feel user interface
  • Offers the capability to customize forms, views and fields on the fly, withoutthe need to bring the application server down
  • Provides out-of-the-box reporting capacities and database views to facilitatethe integration with external reporting tools